Frequently asked questions.
What to expect from us. What you can ask. How we run an account.
Engagement & onboarding.
How do I get started?
One email or form note with your arrival window and a sentence about the guest. We respond within 24 hours.
Do I need to sign anything before talking to you?
No. We sign an NDA at the front of any conversation that warrants it. Tell us how your team prefers to handle paperwork and we will match it.
Can I retain you on standing?
Yes. We hold standing retainers for management teams, family offices, and tour productions that move through Toronto regularly. Terms are written to the cadence.
How many people will I work with?
One. A single point of contact owns the account end to end. The team behind that person is invisible to you.
Services & scope.
Can I book just transportation or just accommodation?
Yes. The four service lines run independently. Most clients use two or three. Some use all four.
Can you arrange security?
Yes. We work with vetted personal protection partners in Toronto. We never carry. We coordinate.
Can you accommodate special requests?
From dietary preferences and VIP amenities to last-minute itinerary changes, every detail is tailored to the guest's needs whenever possible.
How far in advance should I book?
While advance notice is always preferred, we can often accommodate short-notice requests depending on availability and scope.
Fees & estimates.
How are your services priced?
Every engagement is tailored to the client's needs. Following an initial consultation, we provide a detailed estimate outlining service fees and anticipated third-party costs.
Is a deposit required?
Yes. A non-refundable deposit is typically required to confirm arrangements and secure accommodations, transportation, reservations, and other requested services.
What happens if plans change?
We understand itineraries evolve. Any changes may result in revised estimates and are subject to the cancellation policies of our service partners.
What forms of payment do you accept?
We accept major credit cards and secure electronic payments. Final invoices outlining all approved expenses are provided for complete transparency.
Privacy & discretion.
Do you share guest lists with anyone?
Never. Internal access is on need-to-know. External communication uses code names or initials.
Can you sign NDAs?
Yes. Mutual or one-way. We work with management firms, family offices, and legal teams every week.
What about background checks on your team?
Every team member passes a background check before starting. Drivers and security partners are continuously vetted.
What systems do you use to store guest data?
Encrypted at rest. Two-factor on every account. Guest records are deleted on schedule after departure unless retention is requested in writing.
Bring us in early. Sleep better.
The earlier we are looped in, the more value we add. Send a draft of the itinerary and we will come back with refinements within 24 hours.
Schedule a Consultation